Kako radi
Problem u javnom prostoru ostaje na mapi dok ljudi koji tuda prolaze ne potvrde da je popravljen. Slučaj ne zatvara niko sam — ni prijavilac, ni nadležna služba, ni mi.
Ovo nije aplikacija za hitne slučajeve. Gas, požar, povređeni: odmah pozovite hitne službe.
1. Put jednog slučaja
- PrijavljenoGrađanin ga prijavi sa lica mesta: fotografija, GPS (do 30 m), a vrstu problema sa fotografije prepoznaje AI. Odmah je na mapi. Drugi se pridružuju („I ja“) i javljaju da je još tu.
- PrimljenoNadležna služba potvrdi prijem ili zakaže radove. Prva služba koja postupi preuzima slučaj — od tada samo ona.
- Javljeno da je popravljenoSlužba javi popravku uz fotografiju posle radova, ili prijavilac sa lica mesta. Oni koji su se pridružili mogu posle 72 sata (12 sati za brze popravke, npr. prepunu kantu), samo sa proverenim nalogom.
- PopravljenoLjudi potvrđuju: prijavilac, ili dvoje — oni koji su se pridružili odakle god, ostali sa proverenim nalogom na licu mesta (do 50 m). Ili niko ne ospori 21 dan.
2. Sva stanja
| Stanje | Šta znači | Ko ga menja |
|---|
| Prijavljeno | Problem je prijavljen i postoji. | Građanin prijavi; „I ja“ i „još je tu“ ga drže živim. |
| Primljeno | Služba je preuzela slučaj, možda i zakazala radove. | Nadležna služba. Ako 30 dana ne javi popravku, to piše na slučaju. |
| Javljeno da je popravljeno | Neko tvrdi da je popravljeno — čeka potvrdu. | Služba (fotografija posle radova) ili prijavilac i oni koji su se pridružili (fotografija sa lica mesta). |
| Popravljeno | Popravka je potvrđena. | Prijavilac, dvoje ljudi, 21 dan bez osporavanja, ili presuda provere. U roku od 60 dana može ponovo da se otvori. |
| Odbijeno | Služba je odbila uz javni razlog. Slučaj ostaje na mapi. | Nadležna služba. „Nismo nadležni“ ga vraća za pravu službu. |
| Neaktivno | Dugo niko nije potvrdio da je još tu (dvostruko od uobičajenog roka, npr. 120 dana za udarnu rupu). | Vreme; svaka nova potvrda ga vraća. |
| Zaključano | Čeka presudu provere. | Posle dva kruga „popravljeno / nije“, kada dva naloga postupe sa istog uređaja, ili na zahtev provere. Presuda je javna, uz razlog. |
| Uklonjeno | Nije više na mapi. | Provera, kada prijava krši pravila (javni razlog), ili prijavilac povuče svoju prijavu dok mu se niko nije pridružio. |
3. Ko je ko
Dve opcije koje postavlja administrator, nisu uloge: volonter za unos (bez dnevnog limita, fotografije javne odmah, za tim koji pre pokretanja beleži postojeće probleme) i svaka fotografija na proveru (30 dana svaka fotografija naloga čeka dežurnog pre objave; postavlja se i sama kada se ukloni prijava proverenog naloga). Nalog postaje proveren posle tri prihvaćene prijave ili javljene popravke, osporavanja i ponovnog otvaranja, ili posle 14 dana i jedne takve.
4. Ko šta sme
5. Zašto je teško namestiti
- Slučaj ne zatvara niko sam. Popravka je tvrdnja uz fotografiju; računa se tek kada je potvrde ljudi koji su prijavili problem, ili kada 21 dan niko sa lica mesta ne ospori.
- Zaposleni u službi ne potvrđuju popravku svoje službe — ni na problemu koji su sami prijavili. Svaka radnja službe je potpisana njenim imenom i ostaje u istoriji.
- Novi nalozi ne mogu da preglasaju ljude sa lica mesta: ko se nije pridružio, potvrđuje ili osporava samo sa proverenim nalogom i na licu mesta. Dva naloga sa istog uređaja zaključavaju slučaj dok ga provera ne pogleda.
- Uz prijavu možete dodati kratku napomenu „Gde tačno?“ (do 80 znakova, samo mesto — npr. ispod mosta ili na njemu); proverava je AI, a onu u koju nije siguran prvo pogleda dežurni. Fotografije novih naloga uvek prvo pogleda dežurni; svaka odluka provere je javna, uz razlog. Ko je šta prijavio ne vidi niko — ni službe.
6. Fotografije i šta je javno
AI pre slanja sam zamagli lica, tablice i druge lične podatke sa naše liste; dodirom na fotografiju možete da zamaglite još nešto. Svako može da prijavi zloupotrebu — dugmetom na slučaju ili, bez naloga, zahtevom za uklanjanje. Javno je šta se desilo i kada (datum, bez sata); ko je šta uradio vidi se samo kao „prijavilac“, „građanin 2“, ime službe ili „provera“ — oznake važe samo za taj slučaj. Detalji: Obaveštenje o privatnosti, Uslovi korišćenja.
7. Upozorenja i zabrane zbog zloupotrebe
Prijavu može da označi svako („Prijavi zloupotrebu“). Označavanje samo šalje prijavu dežurnom — grupa ne može nikoga da izbaci. Ako dežurni ukloni prijavu kao zloupotrebu (lažna, šala, uvreda), prijavilac ide stepenik više, u roku od godinu dana: prvi put upozorenje (ništa se ne menja), zatim zabrana od 7 dana, zatim 30 dana, a posle toga trajna zabrana. Teška zloupotreba (pornografija, mržnja, pretnje) preskače upozorenje: zabrana od najmanje 30 dana. Administrator može i sam trajno da zabrani nalog, uz pisani razlog. Zabrana važi za nalog i za telefon sa kog je prijava poslata, i ostaje i ako se nalog obriše. Tokom zabrane možete da gledate mapu i slučajeve i da odgovarate na svojim slučajevima (da li je još tu, da li je popravljeno, povlačenje), ali ne možete da prijavljujete, kliknete „I ja“ na tuđem slučaju, menjate vrstu problema ni označavate. O upozorenju, zabrani i njenom trajanju javljamo e-poštom, a obrazac za prijavu pokazuje do kada traje. Druge greške (duplikat, nejasna fotografija) ne donose zabranu. Osoblje i volonteri za unos nisu pod zabranom. Ako mislite da je greška, pišite na info@innovatica.ai; administrator može da poništi upozorenje ili ukine zabranu (i trajnu), i to se onda ne računa.
Popravimo razvija Innovatica.
How it works
A problem in public space stays on the map until the people who pass by confirm it is fixed. Nobody closes a case alone — not the reporter, not the responsible service, not us.
This app is not for emergencies. Gas, fire, injuries: call the emergency services now.
1. The path of a case
- ReportedA citizen reports it on the spot: a photo, GPS (to within 30 m), and AI recognises the type of problem from the photo. It is on the map at once. Others join (“Me too”) and say it is still there.
- AcknowledgedThe responsible service acknowledges it or plans the work. The first service to act takes the case — from then on only that service.
- Reported as fixedThe service reports the fix with an after photo, or the reporter does on the spot. People who joined can after 72 hours (12 hours for quick fixes such as an overflowing bin), with an established account only.
- FixedPeople confirm: the reporter, or two people — those who joined from anywhere, anyone else with an established account on the spot (within 50 m). Or nobody objects for 21 days.
2. Every state
| State | What it means | Who changes it |
|---|
| Reported | The problem is reported and exists. | A citizen reports it; “Me too” and “still there” keep it alive. |
| Acknowledged | A service has taken the case, maybe planned the work. | The responsible service. If it reports no fix for 30 days, the case says so. |
| Reported as fixed | Someone says it is fixed — waiting for confirmation. | The service (after photo), or the reporter and people who joined (photo on the spot). |
| Fixed | The fix is confirmed. | The reporter, two people, 21 days without objection, or a review ruling. It can be reopened within 60 days. |
| Declined | The service declined with a public reason. The case stays on the map. | The responsible service. “Not our responsibility” returns it for the right service. |
| Inactive | Nobody has confirmed it is still there for a long time (twice the usual time, e.g. 120 days for a pothole). | Time; any new confirmation brings it back. |
| Locked | Waiting for a review ruling. | After two rounds of “fixed / not fixed”, when two accounts act from one device, or by review. The ruling is public, with a reason. |
| Removed | No longer on the map. | Review, when a report breaks the rules (public reason), or the reporter withdraws their report while nobody has joined it. |
3. Who is who
Two options an administrator sets, not roles: seeding volunteer (no daily limit, photos public at once, for the team that maps existing problems before a launch) and check every photo first (for 30 days every photo from the account waits for a reviewer before it is public; also set automatically when an established account’s report is removed). An account becomes established after three accepted reports or reported fixes, disputes and reopenings, or after 14 days and one of them.
4. Who can do what
5. Why it is hard to rig
- Nobody closes a case alone. A fix is a claim with a photo; it counts only when the people who reported the problem agree, or when 21 days pass with nobody on the spot objecting.
- Staff of a service never confirm their own service’s fix — not even on a problem they reported themselves. Every action by a service is signed with the service’s name and stays in the history.
- New accounts cannot outvote the people on the spot: someone who did not join confirms or disputes only with an established account and on the spot. Two accounts acting from one device lock the case until review looks.
- You can add a short “Where exactly?” note to a report (up to 80 characters, only the place — e.g. under the bridge or on it); an AI checks it, and one it is unsure about is looked at by a reviewer first. New accounts’ photos are always looked at by a reviewer first; every review ruling is public, with a reason. Nobody sees who reported what — not even the services.
6. Photos, and what is public
Before sending, AI blurs faces, number plates and the other personal details on our list; tap the photo to blur anything else. Anyone can report misuse — with the button on the case or, without an account, with a takedown request. What happened and when is public (the date, no time); who did what shows only as “reporter”, “citizen 2”, the service’s name or “review” — labels that hold for that one case. Details: Privacy notice, Terms of use.
7. Warnings and bans for misuse
Anyone can flag a report (“Report misuse”). A flag only brings the report to a reviewer — a group cannot get anyone banned. If a reviewer removes a report as misuse (fake, a joke, offensive), the reporter moves one step up, within a year: a warning the first time (nothing changes), then a 7-day ban, then 30 days, and after that a permanent ban. Serious misuse (pornography, hate, threats) skips the warning: a ban of at least 30 days. An administrator can also ban an account permanently, with a written reason. A ban covers the account and the phone the report came from, and stays if the account is deleted. While banned you can read the map and every case and answer on your own cases (still there, fixed or not, withdraw), but you cannot report, tap “me too” on someone else’s case, change a problem type or flag. We tell you about a warning, a ban and its length by e-mail, and the report form shows until when. Other removal reasons (duplicate, unclear photo) ban nobody. Staff and seeding volunteers are never banned. If you think it is a mistake, write to info@innovatica.ai; an administrator can undo a warning or lift a ban (a permanent one too), and it then does not count.
Popravimo is made by Innovatica.