Popravimo ← Mapa← Map

Uslovi korišćenja

Verzija od 13. oktobra 2026. · Popravimo je u pilot fazi.

1. Šta je Popravimo

Popravimo je besplatna javna mapa problema u javnom prostoru (udarne rupe, ugašena rasveta, divlje deponije i slično) koji ostaju na mapi dok se zaista ne poprave. Servis pruža Innovatica Technologies FZ-LLC (kontakt: info@innovatica.ai). Servis je u pilot fazi: funkcije se mogu menjati, a servis se može privremeno ili trajno obustaviti.

Popravimo nije nadležni organ i ne garantuje da će prijavljeni problem biti rešen. Stanje „popravljeno“ zasniva se na dokazima i potvrdama ljudi, ne na našoj proveri na terenu.

Popravimo nije za hitne slučajeve. Gas, požar, povređeni, opasnost po život: odmah pozovite hitne službe.

2. Ko može da koristi servis

Mapu može da gleda svako. Za prijave i druge radnje potreban je nalog: morate imati najmanje 16 godina, a jedna osoba sme da ima jedan nalog.

3. Pravila

  1. Prijava se odnosi samo na jedan problem u javnom prostoru.
  2. Bez politike i bez prozivanja ljudi, stranaka i funkcionera.
  3. Na fotografiji ne smeju da se prepoznaju lica, registarske tablice ni privatna dvorišta. Pre slanja ih možete zamutiti dodirom na fotografiju.
  4. Prijavljuje se samo sa lica mesta, fotografijom snimljenom tada i tačnim položajem. Ne šaljite lažne ni preuveličane prijave.
  5. Prijave su javne, a položaj može da otkrije gde ste bili.
  6. Hitni slučajevi ne idu ovde — pozovite hitne službe.

Zabranjeno je i: uznemiravanje, uvredljiv ili nezakonit sadržaj, prijave koje ciljaju osobu umesto objekta (parkiranje, komšije, buka), korišćenje više naloga radi zaobilaženja ograničenja i automatsko slanje.

4. Objava i provera

Prijava je javna čim je pošaljete: položaj, vrsta problema i stanje slučaja. Fotografija objavljuje se odmah za proverene naloge (posle tri prijave čiju je fotografiju dežurni objavio ili javljene popravke, osporavanja i ponovna otvaranja koja su prihvaćena — ili posle 14 dana i jedne takve), nadležne službe, dežurne i volontere za unos. Fotografiju novog naloga prvo pogleda dežurni, po pravilu u roku od 12 sati, a najkasnije 24.

Uz prijavu možete dodati kratku napomenu (do 80 znakova) o tome gde tačno je problem — na primer „ispod mosta, sa strane parka“; kod „Drugi problem“ ona je obavezna i opisuje problem. U napomeni sme da stoji samo mesto: bez imena i podataka o ljudima, uvreda, politike i reklama. Pre objave je proverava AI: napomenu koju ne prihvati ne možete poslati (pošaljite drugu ili prijavu bez nje), a onu u koju nije siguran prvo pogleda dežurni. Napomena je javna sa prijavom. Možete je promeniti 24 sata od prijave, a obrisati uvek; drugi korisnici je ne mogu menjati.

Dežurni može da ukloni fotografiju — slučaj tada ostaje na mapi bez nje — ili celu prijavu, uvek uz razlog sa utvrđene liste. Kad je fotografija uklonjena, razlog se vidi na slučaju; uklonjena prijava nestaje sa mape, a razlog saznaje prijavilac. Kada se ukloni prijava proverenog naloga, sve njegove fotografije sledećih 30 dana prvo pogleda dežurni. Prijava uklonjena kao zloupotreba (lažna, šala ili uvreda) vodi vas stepenik više, u roku od godinu dana: prvi put upozorenje, zatim zabrana prijavljivanja i učešća od 7 dana, zatim 30 dana, a posle toga trajna zabrana. Teška zloupotreba (pornografija, mržnja, pretnje) preskače upozorenje i donosi zabranu od najmanje 30 dana, a administrator može trajno da zabrani nalog koji krši ove uslove, uz pisani razlog. Zabrana važi i za telefon sa kog je prijava poslata, i ostaje i ako se nalog obriše. Tokom zabrane možete da gledate mapu i na svojim slučajevima da odgovarate (da li je još tu, da li je popravljeno, povlačenje). Prijavu može da označi svako („Prijavi zloupotrebu“), a o zloupotrebi odlučuje dežurni; o upozorenju, zabrani i njenom trajanju obaveštavamo e-poštom, a ko misli da je greška može da piše na info@innovatica.ai. Možemo i da ograničimo radnje naloga ili da ga zatvorimo ako krši ove uslove.

Svako može da prijavi fotografiju: dugmetom „Prijavi fotografiju“ na slučaju ili, bez naloga, zahtevom za uklanjanje. Ako javna fotografija prikazuje vas, vašu imovinu, lica, tablice ili privatni prostor, ili je neprimerena, sklanjamo je odmah, dok dežurni ne odluči — osim ako ju je dežurni već pregledao i zadržao posle ranije prijave; tada je pregleda ponovo. Zahtev za uklanjanje kojim javite da ste na fotografiji vi ili vaša imovina sklanja je uvek odmah. Zahtev bez naloga pogledamo u roku od 72 sata (cilj: 24) i odluku šaljemo na navedenu e-adresu.

Dežurni ne rade za nadležne službe ni za političke stranke. Platforma ne zauzima politička stanovišta i jednako tretira sve korisnike i sve nadležne službe.

5. Vaš sadržaj

Fotografije i prijave ostaju vaše. Slanjem nam dajete besplatnu, neisključivu i trajnu dozvolu da ih čuvamo, objavljujemo i prikazujemo kao deo javne evidencije, uključujući i zbirne izveštaje, i posle brisanja vašeg naloga (tada bez ikakve veze sa vama). Potvrđujete da ste fotografiju snimili sami.

6. Odgovornost

Servis pružamo „takav kakav jeste“, bez garancije da će uvek raditi ili da su svi podaci tačni, jer ih unose korisnici. U meri u kojoj zakon dozvoljava, ne odgovaramo za štetu nastalu oslanjanjem na podatke sa mape. Vi odgovarate za sadržaj koji pošaljete.

Fotografiju automatski proveravaju detektor i veštačka inteligencija: zamagljuju lica, tablice i ostale lične podatke sa naše liste za zamagljivanje i prepoznaju vrstu problema. Pri svakoj prijavi umanjena kopija vaše fotografije šalje se — pre zamagljivanja — tim servisima, kako je opisano u Obaveštenju o privatnosti. Fotografiju koju AI oceni neupotrebljivom (na primer selfi ili osobu kao glavni motiv) aplikacija ne prima. Prepoznavanje može da pogreši; izaberete ono što je zaista na fotografiji, a ako ništa ne odgovara — drugu vrstu. Broj prijava je dnevno ograničen po nalogu i po telefonu, a aplikacija ima i ukupan dnevni kapacitet: kad se popuni, nove prijave se primaju ponovo od sledećeg dana.

7. Privatnost

Kako postupamo sa podacima opisano je u Obaveštenju o privatnosti.

8. Izmene

Kada se ovi uslovi bitno promene, izmenićemo datum verzije i zamoliti vas da ih ponovo prihvatite pre sledeće prijave. Nalog možete obrisati u svakom trenutku.

Terms of use

Version of 13 October 2026 · Popravimo is in a pilot phase.

1. What Popravimo is

Popravimo is a free public map of problems in public space (potholes, broken street lights, illegal dumping and the like) that stay on the map until they are actually fixed. The service is provided by Innovatica Technologies FZ-LLC (contact: info@innovatica.ai). It is in a pilot phase: features may change, and the service may be suspended or discontinued.

Popravimo is not a public authority and does not guarantee that a reported problem will be fixed. A "fixed" status rests on people's evidence and confirmations, not on our own inspection.

Popravimo is not for emergencies. Gas, fire, injuries, danger to life: call the emergency services now.

2. Who may use it

Anyone may view the map. Reports and other actions need an account: you must be at least 16, and one person may hold one account.

3. Rules

  1. A report is about one problem in public space only.
  2. No politics, and no calling out people, parties or officials.
  3. No recognisable faces, number plates or private yards in photos. Before sending, you can blur them by tapping the photo.
  4. Report only on the spot, with a photo taken then and an accurate position. Do not send false or exaggerated reports.
  5. Reports are public, and the location can show where you were.
  6. Emergencies do not belong here — call the emergency services.

Also forbidden: harassment, offensive or unlawful content, reports targeting a person instead of an object (parking, neighbours, noise), using several accounts to get around limits, and automated posting.

4. Publication and review

A report is public as soon as you send it: its location, the type of problem and the case's state. The photo is published at once for established accounts (after three reports whose photo a reviewer published, or accepted fix, dispute or reopen reports — or after 14 days and one of them), responsible services, reviewers and seeding volunteers. A new account's photo is first looked at by a reviewer, as a rule within 12 hours and at most 24.

You may add a short note (up to 80 characters) on where exactly the problem is — for example "under the bridge, park side"; for an "Other problem" it is required and describes the problem. The note may only say where: no names or details about people, no insults, politics or adverts. An AI checks it before it is published: a note it does not accept cannot be sent (send another one, or the report without it), and one it is unsure about is first looked at by a reviewer. The note is public with the report. You can change it for 24 hours after the report and clear it at any time; other users cannot change it.

A reviewer may take a photo down — the case then stays on the map without it — or remove the whole report, always with a reason from a fixed list. When a photo is taken down, the reason shows on the case; a removed report leaves the map, and its reporter is told the reason. When an established account's report is removed, a reviewer looks at all its photos first for the next 30 days. A report removed as misuse (fake, a joke or offensive) moves you one step up, within a year: a warning the first time, then a ban on reporting and taking part for 7 days, then 30 days, and after that a permanent ban. Serious misuse (pornography, hate, threats) skips the warning and brings a ban of at least 30 days, and an administrator may ban an account that breaks these terms permanently, with a written reason. A ban also covers the phone the report came from, and stays if the account is deleted. While banned you can look at the map and answer on your own cases (still there, fixed or not, withdraw). Anyone can flag a report (“Report misuse”); a reviewer decides whether it is misuse; we tell you about a warning, a ban and its length by e-mail, and if you think it is a mistake you can write to info@innovatica.ai. We may also restrict an account's actions or close an account that breaks these terms.

Anyone can report a photo: with "Report this photo" on the case or, without an account, with a takedown request. If a public photo shows you, your property, faces, number plates or private space, or is inappropriate, we take it down at once while a reviewer decides — unless a reviewer already checked it and kept it after an earlier report; then they look again. A takedown request saying the photo shows you or your property always takes it down at once. A request without an account is looked at within 72 hours (aim: 24) and the decision is sent to the address given.

Reviewers do not work for responsible services or political parties. The platform takes no political position and treats all users and all responsible bodies alike.

5. Your content

Your photos and reports remain yours. By sending them you give us a free, non-exclusive and perpetual permission to store, publish and display them as part of the public record, including in aggregate reports, also after you delete your account (then with no link to you). You confirm that you took the photo yourself.

6. Liability

The service is provided "as is", without a guarantee that it always works or that all data is accurate, since users enter it. To the extent the law allows, we are not liable for loss arising from reliance on the map's data. You are responsible for the content you send.

Photos are checked automatically by a detector and by artificial intelligence: they blur faces, plates and the other personal details on our blur list, and recognise the type of problem. With every report a reduced copy of your photo is sent — before blurring — to those services, as described in the Privacy notice. A photo the AI judges unusable (for example a selfie or a person as the subject) is not accepted. Recognition can be wrong; you choose what is really in the photo and, if nothing fits, another type. Reports per day are limited per account and per phone, and the app has an overall daily capacity: once it is full, new reports are taken again from the next day.

7. Privacy

How we handle data is described in the Privacy notice.

8. Changes

When these terms change materially we will update the version date and ask you to accept them again before your next report. You can delete your account at any time.